-
About UsThe 40-year history of the enterprise has witnessed the whole process of reform and opening up from the beginning to the continuous development. The company covers an area of nearly 400 mu, with total assets exceeding 2 billion yuan and annual production capacity of 2 million sets.
-
ProductsThe company's main theater seats, lecture hall seats, shared escort chairs, theater seats, auditorium seats, lecture hall chairs, hall chairs, 4D seats, telescopic stands, desks and chairs, apartment beds, etc.
-
CaseThe company has become the only supplier of seats for the Tiananmen military parade (the 100 anniversary of the founding of the party, the 70th anniversary of the founding of the people's Republic of China, and the 70th anniversary of the victory of the War of Resistance against Japan) for three times.
-
NewsThe company has successively passed quality management system certification, environmental management system certification, occupational health and safety management system certification, China environmental mark certification, and safety production standardization secondary certification.
-
ServiceOur goal is to make Condi serve the world and make the world satisfied with Condi. The company sincerely welcome colleagues from all walks of life, friends to visit the guidance, to discuss cooperation, a total of high.
after-sales service system
The company's after-sales service tenet is "customer first, guarantee timely, service enthusiasm, work effectively".
Our company has passed the GB/T27922-2011 commodity after-sales service evaluation system of five stars, after-sales service is an important part of the development of the whole enterprise, this work is directly related to the company's external image and customers can normally use the company's products. Therefore, the company set up a special organization and formulate corresponding measures to do a good job of after-sales service.
24-hour hotline: +86-400-0312-699
Organization: The company has set up an after-sales service department, whose members are the sales department managers of the company's offices (the company's after-sales service outlets) in 18 provincial capitals across the country. Each office has 8-12 resident technicians who are specially responsible for the after-sales service work such as seat maintenance in the areas to which the office can radiate. The office has a hotline. After receiving the customer's call, they will rush to the site to implement the service in a short time, try to repair in a relatively short period of time.
After-sales service rules
(1) The manager of the after-sales service department visits customers irregularly every year, soliciting customer suggestions and understanding of after-sales service work, and making detailed registration of each return visit.
(2) Once it is found that the after-sales service personnel are not serious in their work, the customers are not satisfied or the company must deal with them seriously.
(3) Seriously answer and record the user's failure repair call; Carefully analyze the user's fax and network service failure declaration, contact the user in time if it is not clear, and implement the cause, occurrence time, nature, category, location, impact degree, user's treatment measures, etc.
(4) Timely assign maintenance personnel to carry out remote technical guidance to assist users in solving problems.
(5) Assign maintenance personnel to the site in time. The Fault Handling Dispatch Form shall indicate the cause, nature, type, location of the fault and the spare parts, instruments and tools to be carried.
(6) Dress neatly when entering the site, wear the company logo, and change the shoe cover when entering the room.
(7) Inform the user of the estimated arrival time before departure, and immediately ask the user about the situation after arrival, and carry out fault analysis, search and processing.
(8) Clean up the site after the fault treatment, fill in the "specific treatment measures (completion time and content)" of the "fault treatment dispatch form" and sign it by the user.
(9) Equipment and equipment that cannot be repaired on site and need to be returned to the factory for repair shall be temporarily replaced by spare parts after explaining the situation to the user and filling in the "Fault Treatment Spare Parts Replacement Notice"; The repaired equipment and equipment shall be tested before use, and can be reconnected for use only after it is confirmed to be qualified, and the "Fault Treatment Spare Parts Replacement Notice" filled in last time shall be withdrawn with the "Fault Treatment Dispatch Form".
(10) Equipment and equipment that need to be scrapped due to product replacement or return to the factory for maintenance or other reasons shall be led by the company's Ministry of Materials and Equipment to organize a temporary technical appraisal team to confirm whether it is scrapped, truthfully fill in the "Scrap Disposal Record", and dispose of it according to the approved scrapping method. And fill in the formal replacement items in the remarks column of the notice of replacement of spare parts for troubleshooting.
(11) Cooperate with manufacturers to establish a user maintenance spare parts library, and there should be alternative spare parts for products that have been upgraded or discontinued during the warranty period.
(12) Establish user maintenance files; Ten days before the expiration of the warranty period, the user shall be notified in advance to go through the renewal procedures; if the user fails to go through the renewal procedures, the user should pay attention to the matters after the termination of the warranty service, and also provide relevant written materials on the replacement spare parts of the products that are still in use but have been upgraded and discontinued after the expiration of the warranty period.
Coordination measures between departments
(1) in order to ensure the interests of users and put an end to all prevarication and delays in maintenance services for users, the company invites users to supervise the whole process of maintenance work, and users can make written complaints through the Internet, telephone and fax.
User supervision measures
(1) Our company implements a 24-hour all-weather service system, that is, after receiving the notice of user service demand, our marketing service personnel will reply within 24 hours to solve the worries of customers.
(2) We shall be responsible for the quality problems such as damage and shortage of products before delivery.
(3) Quality problems that exist or occur during the quality assurance period, confirmed by both parties, are indeed our responsibility, we are responsible for free defect processing or exchange, return, and promise to serve in place within 7 days under normal circumstances, in case of emergency, service in place within 3 days, reasonable costs borne by us.
(4) We will actively assist in solving the quality problems caused by the user's responsibility confirmed by both parties to meet the user's requirements.
(5) If users need to provide technical guidance during installation and use, we will promptly send professional and technical personnel to provide free services to meet user requirements
(6) Our company establishes user files, and regularly contacts users in writing and by telephone, solicits users' opinions and suggestions, makes statistics and analysis on users' suggestions and quality problems, constantly improves the company's management, further improves product quality and service quality, pursues perfection and meets the needs of users.
Spare parts supply
(1) In order to ensure the implementation of effective warranty repair and maintenance services for this project and shorten the failure time as much as possible, we reserve a certain number of spare parts and spare parts at any time.
Free technical training
(1) Before the equipment is installed, 2 users and technicians will come to our company for free training; After installation, the bidder will send qualified technicians to the user's location to conduct on-site training for all users. If necessary, the bidder will negotiate with the user and arrange another time for experts to give lectures. The travel, accommodation, training space and consumables of trainers and technicians shall be borne by us.
(2) Before the end of the supply after the signing of the project contract, our company will send relevant professional and technical personnel to carry out free training for the operation and use workers of the user unit at a time agreed by both parties. The training contents include: introduction of the specific production process of the goods, introduction of the construction organization design scheme, introduction of the specific installation method of the goods, introduction of the use and maintenance method of the goods, etc. The ultimate purpose of the training is to let the user understand the production process, installation method, daily maintenance method, etc. of the supplied goods, so that the service life of the supplied goods can be guaranteed.
